Provide Forex Services Now or Face Consequences – CBN Orders Banks

The Central Bank of Nigeria has issued a warning to the Deposit Money Banks to comply with the new forex policy and set up teller points at designated branches to provide forex to Nigerians.

The apex bank said this in a circular to all banks titled, Re: Teller points at bank branches for the sale of FX to retail customers, which was signed by the Director, Banking Supervision Department, CBN, Haruna Mustafa, on Wednesday.


The CBN had announced the stoppage of forex sales to the Bureau De Change operators in the country after the Monetary Policy Committee met in Abuja on Tuesday.

The circular read, “Further to the Monetary Policy Committee briefing of July 27, 2021, all Deposit Money banks are hereby reminded to set up teller points at designated branches across the country to fulfil legitimate FX request for Personal Travel Allowance, Business Travel Allowance, tuition fees, medical payments, SMEs transactions among others.

“In this regard, DMBs are also required to adequately publicise the locations of the designated branches and make necessary arrangements to sell FX to customers in cash and/or electronically in compliance with extant regulations.

“DMBs are strongly advised to ensure that no customer is turned back or refused FX, provided that documentation and all other requirements are satisfied.

“Equally, undue delays, rationing and or diversion of FX is strongly discouraged, while DMBs are required to establish electronic application and alert systems to update customers on the status of their FX requests.

A toll-free line has also been set up at the CBN for bank customers to escalate unresolved complaints related to their FX requests, while it continues to monitor compliance. It says any breach of the directive will be dealt with.

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