Kenya Power Company Limited (KPLC) has announced that it has restored the prepaid system after numerous Kenyans complained of purchase hitches.
A section of Kenyans were frustrated by their inability to buy the tokens from the service provider, prompting them to remain in darkness for long hours.
In a statement released on Monday, April 26, the power company disclosed that the prepaid vending system had experienced a technical hitch.
The company added that the vending of tokens would remain slow due to many customer transactions.
“We are also working to restore normalcy at the Contact Center and operations at banking halls and other customer touchpoints,” read the part of the notice.
Here are some of the reactions from enraged Kenyans on social media analyzed by the Standard Gazette.
“I am cooking. It’s not even raining here and once again, the most useless company south of the Sahara Kenya Power strikes again,” said Jerotich Seii.
“Someone is sleeping on their job for sure. How can we have a downtime for more than 24 hrs? Imagine the loss of business and inconveniences,” posted Wanja Njubi.
“We are experiencing power outage in Kilimani, Ole Dume Road, Riara area. Please work on restoring it as quickly as possible. We have a patient relying on an oxygen machine,” added Patrick Njoroge.
“Kenya has the biggest Geothermal Power Plant & Largest Wind Power in Africa yet electricity is still expensive. I think @KenGenKenya should be allowed to break the Kenya Power monopoly by selling power directly to consumers. It would be cheaper than Kenya Power,” said Achola Dichol.