Nigerians can report power outage on App by NERC

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The Nigerian Electricity Regulatory Commission (NERC) said on Wednesday that a power outage reporting application would be launched soon to address complaints about power outages across the country.

Dr Musiliu Oseni, NERC Vice-Chairman, made the announcement at the inauguration of the Ogun Complaints Forum Office in Ibara Housing Estate, Abeokuta.

Light, electricity
Light, electricity

According to Oseni, the app's creation will assist NERC in making the process of reporting power outages and enhancing Nigeria's electricity supply easier and faster.

He explained that the application would be integrated into the systems of the various electricity distribution companies (Discos) which would trigger alerts immediately power outage complaints were made by customers.

“Already the app can be downloaded through Google Play or Apple Store.

“The pilot scheme will start and be rolled out for Abuja customers in the next few weeks and it will thereafter be rolled out nationwide.,” he said.

Only when complaints are not resolved or satisfactorily attended to within two weeks are customers expected to escalate to the NERC forum office,” he said.

The Chief Operating Officer of IBEDC, Mr John Ayodele, in his address, noted that the development was a demonstration of NERC’s commitment to putting the customers first.

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