MTN customers have continued to express shock as the service provider was blocked by commercial banks from banking channels including the Unstructured Supplementary Service Data (USSD) and banking apps since Friday.
MTN customers complained on Friday about being unable to recharge their MTN lines using USSD and other banking channels like the bank apps.
Bank sources have given reasons for the blockage, saying that the service provider reneged on its share of percentage on USSD Channels service.
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A source within MTN has pleaded with MTN subscribers, “Please note that MTN didn’t cut off customers and has no hand in this. This is strictly the banks acting on their own.
“We woke up this morning to see that MTN customers were cut off from USSD services overnight. This has come as a surprise as there was no formal communication from the banks to their customers prior to their taking this action.”
MTN had reduced the banks’ commission from an average of 3.5 per cent to 2.5 per cent which predicated the actions of the banks.
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