E-taxi company Bolt has castigated the recent abduction of two women in Kenya.
In a statement, the company said they proactively collaborated with the authorities to provide pertinent information regarding this case that supported the conclusion of this investigation.
“We are aware of the recent safety incident and deeply appreciate the local authorities’ efforts to ensure that the two young girls were found and safely reunited with their families,” said Bolt.
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Bolt has urged its customers not to use vehicles that do not match the details on the platform.
To ensure the safety of its riders, the company said that it provides the riders with the driver and car verification details when they request a ride.
They have also introduced the driver selfie check feature on the platform to prevent driver impersonation and account sharing. They have also blocked drivers with unbecoming behaviours.
“Our driver and rider apps also have an SOS emergency button that can be used to alert, and seek for security and/or first-response medical assistance at any time during an active trip,” added Bolt.
Bolt further urged users to report any incident to their customer support team.
“We strongly encourage all riders and drivers to report any incidents to our Customer Support team through our in-app support feature, accessible from the Bolt application menu or via kenya@bolt.eu,” the company added.
The two women, Erica Gachoka and Shanice Agose, went missing on June 4 after attending a house party in Nairobi’s Westlands area.
According to the Directorate of Criminal Investigations (DCI), two requested a ride to Kilimani via the Bolt taxi application after the party. But when the ride arrived along Rhapta road in Westlands, and they got in, the driver threatened them using a hammer before speeding off towards Thika.
Investigations into the abduction were immediately launched as the detectives trailed the suspects who operated between Nairobi, Thika, Ruiru and Witeithie in Kiambu County, Central Kenya, where two suspects were arrested.
The suspects, Timothy Kiragu and Samuel Kipkurui, led the detectives to where the two women were being held hostage. They were rescued and reunited with their families.
The abductors demanded for a ransom of KSh250,000 ($1795) from each of the two.
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