Kenya Airways, popularly known as KQ, on Friday, April 30, 2021, halted its passenger flights from traveling to and from Mumbai, India.
The airline said the suspension was occasioned by a surge in the Covid-19 cases in the south Asian nation.
The second wave of infections has hit the country, with hospital beds full of patients and shortages of oxygen and other medical supplies reported.
KQ said the ban begins on Saturday midnight of May 1, 2021, until further notice.
However, cargo operations continue to facilitate the delivery of emergency supplies, including pharmaceuticals and medical equipment, to Kenya and across Africa.
Kenya has joined the list of growing countries instituting new bans on flights to and from India. Other countries that have imposed the ban are the US, Italy, Germany, UK, France, Singapore, Australia, etc.
The affected customers have been urged to rebook free of charge for future travels with twelve months.
The airline said customers who do not wish to rebook would be refunded minus refund penalties.
KQ noted that the refund process would be delayed but did not explain further.
“We apologize to our customers for the inconvenience and thank you for your support during this time. We look forward to serving you onboard this route in the future as we adhere to stringent precautionary health protocols,” read part of the statement.©Standard Gazette, 2021. Unauthorized use and/or duplication of this material without express and written permission from this site’s publisher is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Standard Gazette with appropriate and specific direction to the original content.